Support Service

Discussion in 'Information' started by Blitz, Dec 19, 2017.

  1. Blitz

    Blitz Administrator Staff Member

    Jun 9, 2016
    Likes Received:

    Dear players of our project!
    We want to acquaint you with simple recommendations on how to make a ticket to the Support Team (ST).

    Let's start, perhaps, with the main thing - the operating hours of ST: 11:00 - 01:00 GMT+3 (10:00 - 24:00 CET).
    Also we want to draw your attention that the answer to your ticket will be given within 24 hours.

    Regarding the ticket content:
    • We ask you to provide a detailed description of your question when applying.
    • It is also important to understand that the information provided should be reliable (it is regulated by the Project Rules).
    • And of course we ask you to keep the civil tone, because the ST members are also people, and we are very warm hearted when players appeal respectfully [​IMG]

    Also we remind you that only employees of the Support Team are authorized to solve all problems and difficulties that arise in your game. Handling the question via ST guarantees you resolving all the troubles in the shortest possible time.

    And now briefly about the forms of creating a quick ticket.

    First you need to enter the Control Panel:

    Please select on the left side the Support section and you'll see the following picture:

    The interface allows us to create an application both in the standart way (1) and fast one (2, 3, 4). Let's consider all the ways in turn.

    Creating a new ticket, standart way.

    This is standard form to contact Support Team, nothing complicated. Fill all the fields, send and wait for the answer.

    Creating a new ticket, fast way.

    Forms of fast tickets are created for your convenience, and to speed up the work of the Support Team. All fields are required, otherwise you will not be able to send your ticket.

    1. Bot report:
    [​IMG] [​IMG] [​IMG]

    2. Donation problems:
    [​IMG] [​IMG] [​IMG]

    3. Missing items:
    [​IMG] [​IMG]

    In case you never shared your account information with anyone:



    In case other users had an access to your account:

    Please note that Administration may charge a fee by its decision for parsing logs.

    We recommend you to contact the Support Team for obtaining quick and qualified help from our specialists in the following cases:
    • Account problems;
    • Hacking account;
    • Problems with donations;
    • Project Rules volations
    • Any other gamming questions
    To meet your requests that require any checkings or separate investigations, please create a separate request using a special form on your Control Panel.

    Sincerely, Administration of Valhalla-Age.